1. Overview
At Skillics Learning Solutions, we are committed to delivering high-quality learning experiences. We understand that certain situations may require a refund request. This policy outlines the conditions under which refunds may or may not be granted.
By purchasing any course or service, you agree to the terms stated in this Refund Policy.
2. Eligibility for Refund
Refund requests will be considered under the following conditions:
a) Cancellation Within Limited Timeframe
- A refund request must be submitted within 24 hours of enrollment/payment
- Requests beyond this period will not be eligible, except in special cases mentioned below
b) Misrepresentation of Course Content
- If the course content significantly differs from what was described on the website
- The request must include valid justification or supporting evidence
c) Unresolved Technical Issues
- If you are unable to access the course due to technical issues from our platform
- Our support team must be notified, and if the issue is not resolved within 7 working days, you may be eligible for a refund
Note:
No refund will be issued if the issue is due to:
- Poor internet connectivity
- Device incompatibility
- User-side technical limitations
3. Non-Eligibility for Refund
Refunds will not be granted under the following circumstances:
a) Change of Mind
- Deciding not to continue preparation or use the course after purchase
b) Eligibility Issues
- If you later discover that you do not meet eligibility criteria for an exam or program
c) Accidental Purchase
- All purchases require multiple confirmation steps; hence accidental transactions are not considered valid grounds for refund
d) Performance Outcomes
- Not achieving desired results (e.g., not clearing an exam)
e) Language Preferences
- Course language is clearly mentioned prior to purchase
- Refund will not be provided due to language preference unless there is a mismatch from what was promised
f) Quality Expectations
- Personal dissatisfaction with teaching style or content quality
We encourage users to review:
- Demo lectures/evalautions on YouTube
g) Downloaded Content
- If any course material has been downloaded or accessed offline
h) Personal or Financial Reasons
- Refunds will not be granted due to personal, financial, or situational issues
i) Course Usage
- If a significant portion of the course has been completed
- If assessments, modules, or certifications have been accessed
j) Use of Additional Services
- If you have attended:
- Live sessions/ Written answers
- One-on-one mentorship
These are considered value-added services and are non-refundable
l) Price Changes or Discounts
- No refund or price adjustment will be provided if:
- The same course is offered at a lower price later
- Promotional offers change after your purchase
m) Expired Refund Window
- Requests submitted after the allowed refund period will not be considered
4. Refund Request Process
To initiate a refund:
Step 1: Submit Request
Email us at:
skillicsls@gmail.com
Include:
- Full name
- Registered email ID
- Course details
- Reason for refund
- Supporting evidence (if applicable)
Step 2: Review
- Our support team will review your request within 4–5 working days
Step 3: Decision
- If approved → refund will be processed
- If rejected → reason will be communicated clearly
Step 4: Refund Processing
- Refunds will be issued via the original payment method
- Processing time may vary depending on the payment provider
5. Additional Notes
- Skillics reserves the right to approve or deny refund requests at its sole discretion, based on this policy
- Abuse of the refund policy may lead to restriction of future purchases
6. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements.
Users are encouraged to review this page periodically. Continued use of our services implies acceptance of any updates.
7. Contact Information
For any queries related to refunds or this policy, please contact:
Email: skillicsls@gmail.com
Skillics Learning Solutions